A Rat in my Hotel Room

After a lovely weekend at Britmums Live laura (lifeandtimesoftheworkingmum) and I arrived back at our hotel ready for a quiet night and a chat. Little did we expect a third room guest.  A long tailed brown haired furry kind of room mate. Laura had naively booked a hotel room on late rooms without reading too many reviews and the Kings Cross Hotel seemed a reasonable price, a nice distance from train station and venue and adequate for resting our tired heads after a long day.  Communal bathrooms and showers could be overlooked if it meant more money to spend on wine.


On arrival I was a little confused to find a tin of peas included in our coffee tray and a dirty plate on the floor but ignored these as the bed had clean sheets and I was eager to get to the conference.  Fast forward to the second night, we are sitting on the beds, chatting away when we notice the rat crawl out from behind the sink.
  Jumping on the bed, I let Laura go on a hunt and it seemed the large hole in the carpet might be a hiding place for the furry friend.  I went down to reception immediately to inform them and the little laugh from the man implied I was being a silly girl. I brought him up and he suggested that covering the hole with sellotape would fix the problem and we had nothing to worry about.


Not sure about you, but I was not filled with confidence! Worried I would arrive home to find a stowaway I insisted we would find somewhere else to stay despite it being eleven pm.  The man (kindly?) arranged to cancel another booking and move us to a 'bigger' room, which situated just behind reception allowed us to easily eavesdrop on all their conversations. You may be sat there thinking a large glass of wine is in order to calm the nerves however the new room does not come with a key!


We tweeted our experience and whilst online noticed a certain employee had used our personal details to find us on our private facebooks and there sat a couple of friend requests.  Really?! He then went on to send us private messages telling us the rat likes sweet smart girls and that it was not his fault.  So what would you do?



UPDATE

Arriving home, I sent a strongly worded email, hoping we may be taken more seriously through that medium as we were clearly not being in person.  A short phone call from the hotel manager informed me that higher management (whose details he refused to give me) would not authorise a refund but we could have 50% off a future stay.  The phone call ended with me telling him that this was not good enough and that we intended to take this furthur and he promptly hung up on me!

UPDATE

After furthur consultations via email and phone I am assured that they have called in pest control and taken measures about the member of staff and breach of data protection.  We have also received a cheque refunding us for the second night in the hotel.  Very glad this is all over!